Shipping and Returns
Free Ground Shipping on Orders $100+
Free ground shipping is currently offered on orders over $100. Free ground shipping applies to orders shipped to continental US addresses (No PO Boxes) and only applies to orders under 100 pounds. Discount is applied automatically at checkout once an order value of $100 or more is added to the cart. No code is necessary.
Orders placed for in-stock items are usually shipped within 1 business day from acceptance of order. Any shipping time frames exclude weekends or holidays.
Expedited shipping options will ship the same day only if the order is received prior to 1 pm EST Monday through Friday. Please note, expedited shipping may not be available for all items (such as aerosols). If you specifically need UPS Next Day or UPS Second Day shipping, please contact our Chris Christensen Customer Care Team at 1-800-654-7006.
Standard orders are shipped via UPS or USPS at the discretion of our warehouse. If you have any shipping limitations, please indicate at checkout in the special instructions box, what delivery restrictions may be required. Also include a daytime phone number and email address.
We reserve the right to change these free shipping offers at any time. Free shipping generally will be limited to the Contiguous US (excludes Hawaii, Alaska and Puerto Rico), Free Shipping may exclude orders with aerosols, heavy items, large items and orders over 50 pounds. We reserve the right to make all determinations impacting any Free Shipping offer.
Chris Christensen is NOT responsible for lost or stolen packages due to a package being left at the door, or if there were any typos entered in the shipping address at the time of placing the order.
Your complete satisfaction is important to us! You may contact the Chris Christensen Customer Care Team by phone or email.
- Call Toll Free: 1-800-654-7006 Monday - Friday 9 am - 5 pm EST.
- Email: email@example.com
- Please reference "Return" and your order # in the subject line.
You may return/exchange most items* within 30 days of receipt of your order for a full refund or exchange provided the items are in their original packaging and are in new and re-salable condition.
Between 30 and 90 days of receipt of your order you may return/exchange most items* and receive a store credit in the amount of the return provided the items are returned in their original packaging and are in new and re-salable condition. A 15% restocking fee may apply to any returned items and is applied to any item that shipped to you directly from the manufacturer.*
Shipping charges are non-refundable. Return shipping fees are refundable only in the event of the following:
- Manufacturer's defect
- Items shipped in error
- Damaged product shipped
- Items damaged in shipping
If this is the case with the items you are returning, please contact our Chris Christensen Customer Care Team to assist you. If items were damaged in shipping, our Chris Christensen Customer Care Team will take corrective action based on the extent of the damage. You will be required to retain all packaging so that a shipping claim can be processed. If merchandise is received damaged or defective, we request that you call our Chris Christensen Customer Care Team within 10 days of receipt as damaged shipping claims are time-sensitive.
Many of the products we distribute carry a manufacturer’s warranty. For our full warranty information, please view our warranty information here.
If you are not sure whether the product you wish to return/exchange as damaged, or defective is covered by a manufacturer's warranty please contact Our Chris Christensen Customer Care Team and one of our Chris Christensen Customer Care Team representatives will be able to advise you and instruct you as to the procedures you need to follow.
- In order to process your return/exchange, complete the Return Form provided on the back of your packing slip. If you do not have a copy of the Return Form you can download and print one by clicking here.
- Enclose the Return Form along with the items you are returning.
- Items returned should be shipped to the following address:
Chris Christensen Customer Care Team - Return #
165 Howard Street
Phillipsburg, NJ 08865
Chris Christensen is not responsible for returns damaged in transit or mis-delivered. Outbound shipping charges may apply to exchanges.
Helpful Hints for Returning Products
- Wrap Package securely, including packing materials for delicate items
- Be sure to reference Chris Christensen Customer Care Team - Return on the address label. This will assure that your return reaches our Chris Christensen Customer Care Team as soon as it arrives.
- For your protection we recommend that you use UPS or Insured Parcel Post for shipment and save your shipping receipt and your tracking information until your return is processed.
Please contact our Chris Christensen Customer Care Team department with any questions concerning our Return/Exchange Policy or the status of your return/exchange.
Our Chris Christensen Customer Care Team Team is happy to assist you.
You may contact Chris Christensen Customer Care Team by phone or email.