Shipping and Returns

General Order Info

• Please note: Orders cannot be changed or modified after checkout. To add to your order, you must create a new order.
• Merchandise may be returned for a refund within 14 days from the order date. The refund will be applied for the amount paid for the product. The refund will only be applied for the item, not for any shipping and handling charges.
• All sale items are FINAL SALE and cannot be returned or exchanged unless defective.

Shipping

• Standard shipping within the continental United States starts at $4.99 (based on weight). All other countries will ship via UPS and will vary in rates.
• Standard shipping orders take 1-2 business days to be processed and packaged before they are shipped out of our warehouse.
• All orders placed by 2 PM CST will ship out the same day. All orders placed after this time will ship out the following day. Our UPS contract does not include Saturday delivery. Next day air would be delivered the next business day. 2nd day air would be delivered within 2 business days.
• UPS International Orders CANNOT be shipped to a PO Box. If you choose this option and do enter a PO Box, your order will be shipped via USPS Priority Mail International instead.
• Chris Christensen Systems is NOT responsible for:
  • Delays with UPS shipping
  • International Duties or Customs charges
  • Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.
  • Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.
• If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.
• All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.
• Carrier Contact Numbers:
  • USPS: 1-800-275-8777
  • International USPS: 1-800-222-1811
  • UPS: 1-800-742-5877
• We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS or UPS fails to meet their guaranteed shipping times.

WRONG ADDRESS DISCLAIMER:

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We are not responsible if a package is shipped back to us due to an incorrect or undeliverable address. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at support@chrischristensen.com as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.

IMPORTANT NOTE TO ALL CUSTOMERS OUTSIDE OF USA:

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming outside of your country. International customers (outside of United States) are responsible for all import duties, customs, and local taxes charged by your country. We are unable to advise the amount of what these fees might be & we recommend that you contact your country's customs office or tax agent for respective charges and rates on a package coming outside of your country.

Holiday Shipping

In order to receive any holiday orders before Christmas, orders must be placed and shipped BEFORE these dates. You MUST place your order by NOON CST for UPS orders in order to go out that day.

Returns

Chris Christensen Systems
ATTN: Returns
325 Industrial Park Dr
Fairfield, TX 75840

• The following items are FINAL SALE and cannot be returned:
  • Aerosol products such as: Thick N Thicker Mousse, Super Hold, Hold for Sure, Thick N Thicker Spray, Lift for Sure, Shine for Sure, Fluff for Sure, Flex for Sure, Coat Link Coat Dressing, Quench, and Ice on Ice Ultra
  • Cosmetics such as: Chris Stix, Color Effects Chalk Blocks, White Ice Spray, Black Ice Spray
• The following items will require a 25% restocking fee:
  • Tools such as brushes, combs, shears, stripping knives
  • D-Flite Tack Boxes
  • Dryers
  • Grooming Accessories: Bags, Stand N Groom, Hold a Hose, Kennel Scoops
• Merchandise may be returned for a refund within 14 days from the order date. The refund will be applied for the amount paid for the product. The refund will only be applied for the item, not for any shipping and handling charges. Items returned after the 14 day period will only be able to receive store credit for the items purchased.
• When making a return, please include the original invoice and any notes (written or via email) as to why it is being returned.
• The customer is responsible for all return shipping costs. We recommend using a shipping method that provides a tracking number for your reference.
• Please allow 3-4 business days for our warehouse to receive your return, and 7-10 business days for our return department to process your return.
• If approved for a return with store credit, a store credit code will be emailed to the email address on file and applied to your account with us within 7-10 business days after we receive the returned item.

Exchanges

• The following items will require a $25 restocking fee:
  • Tools such as brushes, combs, shears, stripping knives
  • D-Flite Tack Boxes
  • Dryers
  • Grooming Accessories: Bags, Stand N Groom, Hold a Hose, Kennel Scoops
• Merchandise may be exchanged for store credit within 14 days from the order date. The credit will be applied for the amount paid for the product. The credit will only be applied for the item, not for any shipping and handling charges.
• If approved for an exchange with store credit, a store credit code will be emailed to the email address on file and applied to your account with us within 7-10 business days after we receive the exchanged item.
• When making an exchange, please include the original invoice and any notes (written or via email) as to why it is being returned.