Frequently Asked Questions

Typographical Errors and Inaccuracies

This website may contain typographical errors or inaccuracies which may not be complete or current. Chrischristensen.com therefore reserves the right to correct any errors, inaccuracies or omissions (including after an order has been submitted) and to change or update information at any time without prior notice. Please note that such errors, inaccuracies or omissions may relate to pricing and availability, and we reserve the right to cancel or refuse to accept any order placed based on incorrect pricing or availability information. We apologize for any inconvenience.

What methods are available to place orders?

Customers may place an order any one of four ways:

  1. Visit our website at chrischristensen.com 
  2. Phone orders may be placed:
        Monday – Friday 8am-6pm EST
        Toll Free within the contiguous United States 800-524-0820
        Outside contiguous United States 908-329-2490 (country code 011)
  3. Fax orders to 908-329-2668 (country code 011)
  4. Mail orders to:
        Cherrybrook Pet Supplies
        165 Howard Street
        Phillipsburg, NJ 08865

What Payment Options are available?

All orders must be prepaid. Sorry, no C.O.D.

Credit Card

We accept Visa, MasterCard, American Express and Discover. Please include expiration date, name as it appears on the card and the 3 digit security code on the back of the card.

When is the Customer Service Department available?

Our Customer Service Department is available Monday - Friday from 8:00am to 6:00pm (East Coast Time) by phone or via email: support@cherrybrook.com

Does Cherrybrook have a retail location?

Cherrybrook has six retail stores located in Bedminster NJ, Clinton NJ, Garwood NJ, Livingston NJ, Phillipsburg NJ, and Washington NJ. Please visit our Cherrybrook Stores page for store hours and directions.

Prices are subject to change without notice

ALTHOUGH EVERY PRECAUTION IS TAKEN, SOME ERRORS DO OCCUR. WE RESERVE THE RIGHT TO CORRECT ANY SUCH ERRORS AS WE DEEM NECESSARY.

Is Cherrybrook involved with any Philanthropic Endeavors?

Cherrybrook is a member of numerous organizations and foundations created to improve the lives and health of animals, such as the American Kennel Club Canine Health Foundation. A portion of each purchase is donated to improve the quality of life for animals and their owners. Our products are field tested by charitable animal organizations to insure their practicality and functionality.

Do you "sell" my name or address information?

Cherrybrook takes pride in protecting our customer's privacy by not selling our mailing list or e-mail list. You can feel confident that your name will not be entered into a barrage of databases when you do business with us.

What is chrischristensen.com's Website Cookies Policy?

Enabling your browser's cookies setting is required while shopping at the chrischristensen.com web site. This cookie information is used to maintain the shopping cart in a session. Normally this type of cookie (session cookie) will be removed from computer memory as soon as your browser is closed. Chrischristensen.com does not use cookies to store security-sensitive information such as E-mail address, User Id, password, and credit card number. If your browser's cookie setting is turned off, you may not be able to put items into your shopping cart.