Warranty & Repair

Tool Warranty

Chris Christensen Systems, Inc. warrants that all brushes* and combs were manufactured free of defects in material or workmanship, and any accidental breakage for a period of six (6) months after the date of purchase. The manufacturer agrees to correct by repair or replacement (with the same or comparable quality model) any defects. Manufacturer defects will be covered for 6 months from time of purchase. Proof of purchase will not be required unless the brush looks obviously misused or abused. The terms of this warranty can only be changed by an officer of Chris Christensen Systems, Inc.

Manufacturer defects include but are not limited to:

• broken handles or parts
• pad separating from the head
• pins falling out of comb spine

If you aren't sure if your brush or comb will be covered, please contact our customer service department here.

*Note: Our Big G Teal Slicker Brushes do not come with any warranty coverage allowing us to keep the costs competitive with other comparative consumer-focused brands while maintaining the Chris Christensen level of quality that you expect and deserve. Our aim is to make our brushes accessible to consumers and their pets without compromising the standards of our professional-grade line.

Dryer Warranty

Attention: We are unfortunately no longer able to service Xtreme and 2Xtreme dryers. We apologize for any inconvenience. Please reach out to Customer Service (support@chrischristensen.com) with any questions.

Chris Christensen Systems, Inc., the manufacturer, warrants the Kool Dry Dryers against defects in materials and workmanship under normal use and care for a period of one year from the date of the original sale, unless otherwise specified. (Note: Hose and all plastic hose attachments are not covered by this warranty.) The following situations are not covered under the warranty:

• Damage in shipment
• Rust or corrosion caused by detergents or moisture
• Failures caused by inadequate filter cleaning
• Damage caused by heavy impact
• Adapting any devices not approved or sold by the manufacturer
• Evidence of attempted field repair of the motor, wiring or circuits
• Any motor where commutator or brush wear indicates the motor has been used to full extent of its normal life expectancy, regardless of the date of original sale.

If a problem occurs, or the unit is in need of service, please print off and fill out the Service Agreement PDF below and send along with the unit to the address on the form.

When units are returned for repairs not covered under the warranty, the manufacturer will notify the owner of repair charges before repairing the unit, unless written instructions stating otherwise are included. All major credit cards are accepted.

Download Repair Form

Chris Christensen Systems, Inc.
ATTN: Dryer Service & Repair
1805 E McDowell Rd
Phoenix, AZ 85006

Go to registration

Shear Warranty

EXCLUSIVE SHEAR WARRANTY

You have the right to expect, and should have the lifetime pleasure of a Chris Christensen shear. Your shears are guaranteed as long as you can return them to us in their entirety. That means even if they are in pieces. We will replace or repair your shears within 72 business hours after receipt. If we have to replace your shears for any reason, we will replace them with an identical pair or like pair or model, depending on your shear model’s availability. Please print and fill the Service Agreement PDF below and send along with your shears to the address provided on the form.

LIFETIME SHARPENING WARRANTY

Your Chris Christensen Shear will be sharpened by Chris Christensen Service Team for free, for the life of the shear, or as long as the rideline is visible (meaning your shear can hold a durable sharp edge). Please print and fill the Service Agreement PDF below and send along with your shears to the address provided on the form.

CLASSIC SERIES SHEARS WARRANTY

Your Classic Series Chris Christensen Shear is covered for manufacturer defects for the first six months after purchase. If a defect is found within the first six months, we will replace the shear with an identical shear. The Classic Shears have a sharpening for our professional sharpening services. Please print and fill the Service Agreement PDF below and send along with your shears to the address provided on the form

Download Repair Form

Chris Christensen Systems, Inc.
ATTN: Dryer Service & Repair
1805 E McDowell Rd
Phoenix, AZ 85006

Go to registration

Clipper Warranty

The Chris Christensen Artemis clipper comes with a one (1) year “no hassle” warranty that covers both manufacturer’s defects as well as WEAR PARTS. This means you are entitled to have your clipper repaired, serviced, or maintained two (2) times during the first year after purchase at no additional cost. You will only be responsible for shipping and handling.

Please fill out the warranty form below in order to secure your eligibility for the warranty.

Download Repair Form

Chris Christensen Systems, Inc.
ATTN: Dryer Service & Repair
1805 E McDowell Rd
Phoenix, AZ 85006