Warranty & Repair

Tool Warranty

Chris Christensen Systems, Inc. warrants that all brushes* and combs were manufactured free of defects in material or workmanship, and any accidental breakage for a period of six (6) months after the date of purchase. The manufacturer agrees to correct by repair or replacement (with the same or comparable quality model) any defects. Manufacturer defects will be covered for 6 months from time of purchase. Proof of purchase will not be required unless the brush looks obviously misused or abused. The terms of this warranty can only be changed by an officer of Chris Christensen Systems, Inc.

Manufacturer defects include but are not limited to:

• broken handles or parts
• pad separating from the head
• pins falling out of comb spine

If you aren't sure if your brush or comb will be covered, please contact our customer service department here.

*Note: Our Big G Teal Slicker Brushes do not come with any warranty coverage allowing us to keep the costs competitive with other comparative consumer-focused brands while maintaining the Chris Christensen level of quality that you expect and deserve. Our aim is to make our brushes accessible to consumers and their pets without compromising the standards of our professional-grade line.

Tack Box Warranty

Our D-Flite Tack Boxes come with a 6-month limited warranty, covering any defects in materials or workmanship under normal use. This warranty does not cover damage caused by misuse, modification, or normal wear and tear. If you experience an issue with your tack box within this period, please contact us with your proof of purchase and a detailed description of the problem. If the issue falls under warranty coverage, we will replace the item.

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Shear Warranty

EXCLUSIVE SHEAR WARRANTY

You have the right to expect, and should have the lifetime pleasure of a Chris Christensen shear. Your shears are guaranteed as long as you can return them to us in their entirety. That means even if they are in pieces. We will replace or repair your shears within 72 business hours after receipt. If we have to replace your shears for any reason, we will replace them with an identical pair or like pair or model, depending on your shear model’s availability. Please print and fill the Service Agreement PDF below and send along with your shears to the address provided on the form. Customers are responsible for any shipping fees.

LIFETIME SHARPENING WARRANTY

Your Chris Christensen Shear will be sharpened by Chris Christensen Service Team for free, for the life of the shear, or as long as the rideline is visible (meaning your shear can hold a durable sharp edge). Please print and fill the Service Agreement PDF below and send along with your shears to the address provided on the form.

CLASSIC SERIES SHEARS WARRANTY

Your Classic Series Chris Christensen Shear is covered for manufacturer defects for the first six months after purchase. If a defect is found within the first six months, we will replace the shear with an identical shear. Please print and fill the Service Agreement PDF below and send along with your shears to the address provided on the form

Download Repair Form

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