Shipping Policy

Orders placed for in-stock items are usually shipped within 1 business day from acceptance of order.

Any shipping time frames exclude weekends or holidays.

Expedited shipping options will ship the same day only if the order is received prior to 1pm EST Monday through Friday. Please note, expedited shipping may not be available for all items (such as aerosols). If you specifically need UPS Next Day or UPS Second Day shipping, please contact Customer Service.

Some products are shipped directly from the manufacturer and will require additional processing and shipping times to reach you. These details are noted directly in any items” availability. Express shipping may not be available for these products.

Standard orders are shipped via UPS or USPS at the discretion of our warehouse. If you have any shipping limitations, please indicate at checkout in the special instructions box, what delivery restrictions may be required. Also include a daytime phone number and email address.

Free Shipping may be offered from time to time on certain products or on orders exceeding a certain dollar value. We reserve the right to change these free shipping offers at any time. Free shipping generally will be limited to the Contiguous US (excludes Hawaii, Alaska and Puerto Rico), Free Shipping may exclude orders with aerosols, heavy items, large items and orders over 50 pounds. We reserve the right to make all determinations impacting any Free Shipping offer.

Cherrybrook is NOT responsible for lost or stolen packages due to a package being left at the door, or if there were any typos entered in the shipping address at the time of placing the order.

For oversized products, you may see a pop-up indicating to “contact Us for Shipping Quote”.  For those items, you will want to reach our Customer Service team, at 1-800-524-0820 Monday - Friday 8am - 6pm EST, to obtain our lowest negotiated rates from available carriers at that time, and the order may need to be completed over the phone.